● Bell Service (24 hours)
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Delivery of guest luggage to rooms after check-in. |
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Taxi requests, island bus route information. |
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Luggage collection service at check-out time is available. |
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Guest luggage may be stored in our baggage room. |
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Baby stroller, wheelchair and umbrella are available free of charge. |
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● Front Desk (24 hours)
• Check-in time ……2:00pm
• Check-out time ……12:00pm
Currency Exchange
Japanese currency and Traveler's check can be converted into US$.
Regulations prohibit us from converting other currencies.
Credit Cards
AMEX / VISA / JCB / MASTER / DINERS
Postal Services:
Please bring to the Front Desk office. (US postal rate applies)
Other
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A variety of guest services are available to make your stay comfortable. |
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Taxi services, wake-up call, laundry service and coin laundry are also available. |
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Japanese and Korean speaking staffs are standing ready to accommodate Japanese and Korean speaking guests. |
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Late check-out is available for guests desiring to checkout after 12:00pm (additional charge) |
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● Guest Relations
(8:30am − 7:00pm)
(*Tour booking hours 8:30am − 4:00pm)
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We provide facility and island information and accept applications for Island tours offered by various travel agents. |
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Reservations for massage or rent a car can be accepted at Guest Relations desk. |
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● Laundry Service
Pickup Request
Housekeeping: (Extension 2) or
Front Desk: (Extension 1)
Finishing Time
Orders received before 8:30am are returned the evening on the same day. Orders received after 8:30am are returned the evening of the following day.
Coin laundry is available at the back of the main building. Open 24 hours. Please bring your own laundry detergent.
Holidays:
Saipan and US holidays
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Request forms and laundry bags are located in guest room closet. |
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Laundry service is fee-based service. |
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● Fax Service (24 hours)
Request at Front Desk
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Fax received for guests are delivered to the key box or to the guest's room |
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● Internet Service
Free Internet connection in most areas of the hotel, including rooms, restaurants, lobby, poolside, beach and business center. You must have a computer with wi-fi adapter to access internet. |
● Turndown Service
In addition to daily morning room cleaning, turndown service is provided from late afternoon to evening. The rooms are lightly cleaned and used towels are replaced. Flower, mint chocolate, and "Good Night" message card will be placed on the bedside.
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In consideration of the climate conditions, extra supply of towels is provided. |
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A selection of pillows of varying firmness is provided in each room. |
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● Play Room
Toys, books, videos as well as baby beds and ping pong tables are provided in the Kid's Room.
Hours: 8:00am − 8:00pm
(Open only during spring vacation, Golden Week, summer vacation and winter vacation)
Kid's activity programs are also available. (Summer vacation only) Please contact the hotel for more information.
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You can enjoy playing table tennis, billiards, etc at kid’s room |
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For further information, click here. |
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● Welcome Drink Service
During your stay, enjoy one complimentary original cocktail or soft drink at the Vino Bar or Palmera Bar.
Hours:
Vino Bar…10:00am − 10:00pm
Palmera Bar…10:00am − 8:30pm |
● Other Services:
Pool
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Family Pool 8:00am − 7:30pm
Diving Pool 8:00am − 7:00pm |
Shower Room
Location: In front of Cluster 1 and behind the Spa
Hours: 7:00am − 7:00pm |
● Shops
ARC Shop and Cafe
Location: Lobby
Hours: 7:00am − 10:00pm
Available Merchandise: ARC merchandise, accessories, swimwear, clothing, alcohol, cigarettes, etc. Espresso coffee, ice cream, cookies and sandwiches are served in the Cafe. |
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